Visitor Services

New Zealand offers a range of visitor services to ensure a comfortable and enjoyable stay. Here’s an overview of key services you’ll find across the country.

Visitor Information Centres

New Zealand’s i-SITE Visitor Information Centres are located throughout the country in major towns and cities, offering reliable information, accommodation booking services, and local activity recommendations. These centres provide maps, brochures, and expert advice to help you make the most of your visit.

Qualmark Accommodation Rating System

New Zealand uses the Qualmark rating system for accommodation, providing a trusted guide to the quality of lodging across the country. This system rates accommodations from 1 to 5 stars, with higher stars indicating greater comfort and quality. Look for Qualmark’s silver fern logo to identify certified, sustainable options that meet high-quality standards.

Mobile Data

Mobile data is widely accessible through New Zealand’s main providers, including Spark, Vodafone, and 2degrees. Prepaid SIM cards with various data plans are available at airports, supermarkets, and convenience stores. Most urban areas and popular tourist spots have 4G and 5G coverage, though rural areas may have limited service.

Internet Cafes

Internet cafes are available in most cities and tourist centers, offering access to computers and Wi-Fi for a small fee. Some cafes also provide printing and scanning services, ideal for travelers without mobile access or those needing a quick connection.

Disabled Facilities

New Zealand provides accessible facilities for travelers with disabilities. Many public spaces, transport services, and accommodations offer wheelchair access, mobility-friendly restrooms, and assistance for visually or hearing-impaired visitors. For specific facilities or accommodations, check with i-SITE Visitor Centres or look for Qualmark-certified accessible accommodations.